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Member Experience
Happy Money® Account (Member Account)

Happy Money® Account (Member Account)

How to update personal information, how to make payments, find documents

About Your Account

Where can I see the remaining balance on my Payoff Loan™?
What is the difference between Paid to Date and Total Paid to Date?
Where can I see my documents after my Payoff Loan™ is funded?
Where can I find my FICO® score?

Payments

How do I make my monthly Payoff Loan™ payments?
Can I make my monthly payments manually versus automatic withdrawal?
When are my Payoff Loan™ payments due?
Can I change my monthly payment due date?
How can I make an extra payment on my Payoff Loan™?
Why can't I make a same-day payment?

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Changing Your Payment Account

How can I change my payment account?
How long does it take to change my payment account?
Why can’t I change my payment account before my first payment?
Why can’t I change my payment account while a payment is processing?

Updating Personal Information

How can I reset my password?
How do I change the bank account where my payments are withdrawn?
How do I update my address and contact information?
I’ve had a name change. How do I update my name?

Member Experience