You may be asked to provide some documents for verification purposes. More information on how to upload those to your account can be found here. Documents that could be requested are items that show Proof of Identity, Proof of Income, Bank Statements, and/or other documents.
We may request Proof of Identity to make sure all of your information matches and make sure you are you. Please make sure to that the document you submit is not expired and valid. A few documents that show Proof of Identity are:
- Driver’s license
- State-issued ID
You can submit a high-quality, full-color photo of your document(s)—just make sure the images are clear and no information is cut off! If you can’t submit a photo, we can accept a high-quality, full-color scan instead.
We may request Proof of Income to ensure that what you stated is up to date and is your personal income. Some examples could include:
- Your most recent paystub
- Your most recent tax information (i.e. Form 1040, Schedule C or K1, etc.)
- Award letter for Social Security Income
- Retirement Award Letter and/or 199-R
If you can’t upload your paystubs in PDF format, you can use a high-quality scan or photo instead. Just make sure the images are clear and no information is cut off!
We may ask for Bank Statement(s) to make sure that the funds being deposited are going into a bank account that you own.
- If you are self-employed, we may ask for a statement from every personal bank account where you deposit income over the last 3 months, preferably in PDF format
NOTE: Your most recent statement must include every page, even the blank ones (those are added intentionally by your bank!).
This document must be an official statement for the account—we can’t accept transaction history.
In some cases, we may also need you to submit a high-quality scan or photo of a voided check or an ACH letter. We’ll let you know if that’s the case!
We may ask for other documents to aid in any of the above and to make sure that you qualify. Some of these documents might be:
- Voided check
- ACH Letter
- Visa or Green card
- Social Security Card
To learn exactly how to prepare your documents and finalize your Payoff Loan application, see our Document Upload Guide.
We know that this information is extremely confidential but we utilize industry standards to protect your information. See more info here.